Avaliação pós-ocupação das instalações hidrossanitárias de uma edificação multipavimentos com foco nos requisitos da norma de desempenho

Abstract

The process of building a building involves the conception, drapery, design and execution of the work, which in turn ends with the delivery of the keys to the customer. Porém, somente durante o uso do imóvel que aparecem os problemas de desempenho da edificação e seus sistemas, sendo possível levar em conta a forma como o usuário se relaciona com o seu ambiente. Thus, in this research, the Post-Occupancy Evaluation (POE) of a residential building to analyze the behavior in use of the building and use this data as feedback for new developments, as well as meet the requirements arising from NBR 15575 and increase such specifications in the User Manual, Operation and maintenance. The methodology used in this research is based on the analysis of technical assistance, executive projects and resident's assessment, focusing on the analysis of the system hydro sanitary. Among the requests for technical assistance, the problems that most appeared were leaks, clogging and a bad smell. These "problems" happen due to failures that occurred at some stage of the construction process, or they can still be due to misuse. However, the issue in question is the quality of housing and how it can generate maintenance, necessary or extraordinary. Currently, corrective maintenance is more relevant than preventive maintenance, which is performed after the customer's complaint, solving the problem after it happens, and not in a way to prevent it from arising. Thus, with the results of the POE, it is possible to feedback the construction system, minimizing the possibility of technical assistance occurrences, guaranteeing an improvement in the quality of civil construction.