Mapeamento do processo para controle de assentamento de revestimento cerâmico

Abstract

The growth of civil construction in recent decades has created new challenges for developers and builders in Brazil. The increase in competitiveness between companies and the heating of the market creates a need for cost control within the works, so it is of fundamental importance to control the processes to guarantee quality and thus compete in the market. One of the ways of controlling the process is the mapping of the process itself, and this can be done through some tools, in this work the Ishikawa diagram will be used to map the ceramic tile laying process, since this system is the cause of many pathologies. This diagram that has the shape of a fish bone and aims to analyze the root causes in non-conformity assessments. For this mapping, a literature review was carried out to find out the appropriate parameters for the laying of cladding. Two construction sites in the city of Jataí- Goiás were visited soon afterwards, one with a Quality Management System and the other without, one was applied. check list and photographic records were made to map this process, soon after that the data were analyzed and compiled in an Ishikawa Diagram. After analyzing the data, it was possible to compile the best results found and suggest a settlement flow for better results. Differences in procedures were noticeable in the two sites, but in some aspects they had similar characteristics, in addition, there were some differences between the rules and the reality of the sites.