Revisão sistemática dos sistemas de gestão da qualidade seis sigma, PBQP-H E ISO 9001

Abstract

Quality management in the construction industry contributes significantly to customer satisfaction, both during construction and when the keys are handed over. Management tools such as Six Sigma, ISO 9001 and PBQP-H are widely used to standardise processes and reduce errors, risks and delays. The aim of this paper is to present the processes of each of these tools and to carry out an analysis of studies on their application in the construction sector, focusing on the city of Anápolis - GO. The methodology adopted is a systematic review based on articles, theses and standards relevant to the subject. According to the research, two quality management systems were analysed in the municipality, both showing similar results in terms of facilities and difficulties encountered in their implementation. It was found that a quality management system, when applied with the right objective, offers advantages not only for the work itself, but also for the organisational structure of the company, promoting continuous improvement and more effective results.