Patologias na construção civil: análise das principais manifestações patológicas em agências bancárias

Abstract

Bank branches are environments with high concentrations of people and frequent use during business days and commercial hours. These environments face pathological manifestations that compromise their structure and functionality. This study aims to analyze the main pathological manifestations in bank branches, identifying their causes, generated impacts, and potential solutions. The research was conducted through case studies in three branches in the state of Rio Grande do Sul, during the sample period of 2022 and 2023. The significance of this research lies in the financial and operational impact caused by structural pathologies and the need to identify effective solutions to minimize these issues, ensuring safer and more functional environments for both users and banking operations. Results indicated that improper use of the facilities by users is the primary cause of structural problems, resulting in significant maintenance costs, accounting for approximately 85.80% of total maintenance expenditures. Additionally, execution failures, poor material quality, and design errors were also identified as relevant factors. The methodology employed a quantitative approach, revealing that the most impactful failures are associated with high and recurrent maintenance costs. The study concludes that implementing a preventive maintenance plan, coupled with user awareness regarding proper facility usage and the use of more durable materials, can significantly reduce operational costs and extend the buildings' lifespan. Preventive maintenance interventions need to be frequent, as detailed in the "Frequency of Pathological Manifestations," to ensure the continuous efficiency of the branches and reduce long-term operational costs.