Perspectiva sobre a gestão de qualidade em uma obra do município de Anápolis-GO

Abstract

A quality management system in civil construction meets with regard to the materials used and the techniques applied in the works so that they are within the norms used as a standard and that follow the pre-established guidelines. The methodology used was separated into two parts: bibliographical review through articles, TCC's and norms related to the chosen theme, and a questionnaire of 8 questions about the key points. According to the survey, 100% of both departments understand the importance of implementing the QMS and its great contribution to the work. However, there was great difficulty in the relationship between the Quality Department and the Engineering Board, perhaps because only 33% of the Quality Department and 25% of the Engineering Board were already familiar with the QMS in works previously worked on. It can be seen that the Quality Management System always tends to improve the work and facilitate the achievement of customer satisfaction in the final product. And for the QMS to be effective, the criteria according to the SiAC, which are evaluated in the audits, must be followed.