Estudo de caso: Implementação do Sistema de Gestão da Qualidade (SGQ) em uma construtora.

Abstract

With the increasingly competitive market and the consumer also becoming more demanding and with many rights granted by law, it is of great importance that companies are concerned with achieving the satisfaction of their customers. This is possible to achieve by continuously improving its products and processes so that, consequently, they obtain results above expectations. Quality management is a system of continuous search for improvement, through the implementation of processes that guarantee the achievement of high standards of excellence in production and/or provision of services, aiming to improve the performance of people, products, the work environment itself and achieve customer satisfaction. With this, a case study be presented on the implementation of the QMS based on ISO 9001:2015 in a civil construction company, showing how the organization maintains the normative requirements and guarantees its quality seal certification.