Avaliação do sistema de gestão da qualidade de duas agroindústrias do município de Inhumas-GO

Abstract

Currently the society has easy access to a variety of information, including foodborne illnesses, such as salmonellosis, mebiasis, Bacillus Cereus contamination, among others, and product contamination, such as residues from cleaning product, parts of insect or foreign bodies, which can create insecurity among consumers when consuming certain industrialized products, thus creating a reduction in sales, as in the case of caustic soda in toddynho in 2011. Efficient quality management always seeks to guarantee the quality of its products, with the aim of reducing costs in addition to having the trust of its customers ond consumers. One way to ensure food quality and safety is the implementation of quality systems, programs and tools, such as the HACCP system, the GMP program and the 5S quality tools and Statistical Process Control (CEP). Therefore, this study aimed to evaluate the quality management of two agroindustries located in Inhumas-GO. The evaluation was carried out by: a) observation of the procedures and routines in the companies; (b) survey of customer complaints data; (c) survey of data with the employees of the companies, through the application of an online questionnaire. It was found that the two companies had most of the evaluated tools, programs and quality systems, such as a check sheet, CEP, GMP and HACCP, in addition to corrective actions regarding customer complaints. By analyzing the questionnaires answered by the companies’ employees in relation to their understanding of the companies’ quality management, it was concluded that one of the companies was in the era of quality called Quality Assurance, while the other was in the Management era. Quality Strategy, corroborating the analysis of the results of observing the company’s procedures. At the end, an action plan was prepared with suggestions for improvement for each of the companies.