Indicadores de desempenho logístico: estudo de caso de uma empresa transportadora de carga

Abstract

This research deals with the importance of logistic performance indicators in the growth of a company in the area of cargo transportation, with the objective of carrying out an analysis of the quality system based on performance indicators of a cargo transportation company. To fulfill the objective, a case study was carried out in a cargo transport company, which uses a quality system based on logistic performance indicators. Quality is a perspicuous principle for the development of a company and currently organizations are looking for the consolidation of excellence. From this perspective, logistics is an indispensable area for the company that seeks a competitive differential in the market, as it encompasses several activities that serve the flow of goods until delivery to the final consumer, involving from the handling and storage of raw materials to the product finished end. However, this work will focus on the logistics transport activity - often confused with the logistics itself, as it is an airline of great economic relevance - since the research proposes to conduct a case study on a carrier. Through qualitative research carried out through an online questionnaire with a logistics manager of a cargo transport company, it was found that the company is using, in a manner consistent with the theories studied, performance indicators. Thus, it was found that the use of the logistical performance indicators used was beneficial and enabled growth for the company.