Asklunch: aplicativo para pedidos e gerenciamento de marmitas

Abstract

This paper presents the development of a software for ordering takeaway food as well as its production and delivery process management. When only one employee happens to be performing many tasks at the same time, the delay in the customer service by phone is common. In addition to that, the employee may not know some regions of the city, which might cause delays and, consequently, customer dissatisfaction. Considering that using smartphones to perform several daily tasks, such as paying bills, web searches and buying meals is very common nowadays, the software we developed allows customers to use an application to place an order. Thus, this project was conducted based on a client-server architecture – in which the client is a mobile device application and the server, a web application. Among the procedures that were adopted for software development, it is possible to highlight: the study of similar projects and the observation of the processes from the production up to the delivery of takeaway food, using as a base Tradição Goiana Restaurant, a restaurant from Jataí-GO. After the software implementation, the reduction on the time spent during costumer service, improvements in the administration and sales index of takeaway food, as well as a reduction in delivery time are expected. In addition, it is believed that the use of the software will allow users greater freedom regarding the choice of products that will compose their takeaway and, also, reduce the errors in the takeaway assembly process by employees.