Jogos educacionais na hospitalidade hoteleira: Transformando desafios em oportunidades no setor de governança.

Abstract

Hospitality in the hotel industry is a crucial element in the tourism and hospitality sector, evolving over the years to offer a unique and welcoming experience to guests. In line with the demands of modern society, hotels have been seeking innovative strategies to improve service quality, integrating modern elements that go beyond mere operational efficiency. In this context, the introduction of educational games in hotels has emerged as a valuable tool to promote learning and enhance operational processes. These initiatives not only facilitate the introduction of new procedures but also promote the recycling of existing ones. Additionally, educational games play a crucial role in promoting engagement and motivation among hotel teams, contributing to reducing turnover and increasing service quality. The successful implementation of educational games, such as the "Game Of Gov," demonstrates how these playful strategies can not only recycle processes but also strengthen team spirit and foster a culture of continuous learning and innovation in hotel governance. (hotel hospitality, educational games, and innovations in hotel governance)