Impactos na qualidade de vida dos colaboradores a partir das ações promovidas por hotel de luxo em Goiânia (GO)

Abstract

This study aimed to investigate the Quality of Work Life (QWL) in a Luxury Hotel in Goiânia, Brazil, by examining the perceptions, feelings, and attitudes of both employees and management towards their work. Through the analysis of QWL, employers can implement internal policies to enhance performance and generate more positive outcomes for the hotel. The case study involved analyzing an employee satisfaction survey that assessed various aspects of work satisfaction and evaluated the quality of work life. Additionally, the consultancy provided by an organization, which assessed the positivity and productivity climate in the hotel, was examined. The results revealed similarities in aspects such as compensation and trust in leadership among both employee and management responses, along with some points of disagreement regarding leadership and motivation. The analysis of the surveys identified areas for improvement, aiming to ensure excellence in QWL.