Hotelaria hospitalar: Análise sobre a importância da gestão da qualidade e o gerenciamento de seus indicadores em unidades de saúde

Abstract

This article aims to present an analysis of the importance that hospital hospitality occupies in health units, being responsible for the implementation of indicators that can measure management data for high hospital management and prove quality in the results obtained. The research is justified by the expressive growth in the use of health services, especially after a pandemic, with a demand for quality in the services provided and products offered. Thus, the qualitative research was carried out by means of bibliographic survey, reading and analysis of works of authors of the area, articles and academic works published on websites related to the topics: hospital hotel, hospital management, humanization, quality and indicators. To the objective of the article, it seeks to find the best definition of quality that fits the standards of needs of health institutions today. From what is presented in the survey, it is possible to state that hospital hospitality occupies a management role for the humanization of services, and contributes to a qualified and quality management which evaluates the processes and obtains the indicators that measure the data of the health units