A hospitalidade no momento da partida: uma análise dos rituais fúnebres durante o período da pandemia do COVID-19

Abstract

The present work intends to elevate the concept of death in the hospitality field, to understand the importance of funeral rituals for the human being, seeking a comparison between the practices before the COVID-19 pandemic, with the apex moment of it. The analyzes carried out before and during the pandemic showed how human beings can influence each other's lives. The study was configured in an exploratory character, using bibliographic surveys, justified by the absence of conditions that the moment provided. The research carried out showed that the subject of death and its derivatives need careful and in-depth studies, thus seeking to raise the standards of the services to be provided during this moment. Considering hospitality an impalpable, unique service, it was necessary to demonstrate that such reflection needs to be inserted so that together with the other services, the hotelier can add to his baggage, treatments, suggestions, and actions so that, abstractly, the service can achieve great successes. from the point of view of both parties, both for the professional and for the individual who is using it during that moment.