Hotelaria goiana: Impacto da pandemia no ato de bem receber

Abstract

Hospitality is one of the main axes of tourism development and can leverage the economy of a municipality, state or country, however, with the coronavirus pandemic, the tourism and hospitality sector was greatly impacted. In this sense, this article presents a reflective approach to the hospitality of hotels in times of pandemic. It seeks to identify how the hospitality industry in Goiás has been structured to meet the tourist demand safely in the face of a crisis scenario, and to highlight the importance of hospitality during the pandemic period, focusing on the actions of hospitality, especially in hotels in the region. state of Goiás. The investigative course was guided by the methodological support, bibliographic review to expose the theme, followed by exploratory research with the collection of data available on websites, applications and reports, and also, on-line and telephone interviews with characters from the sector. It was found at the end of the research that the hotel industry in Goiás suffered a strong impact with the pandemic and there will be many challenges to face and overcome the economic crisis in the sector. There is still a lot to be done with regard to the hospitality of hotels in Goiás, in search of hospitality, and in this sense, professionals in the area must be the protagonists of this process.