Análise de dados pós-obra das solicitações de assistência técnica de um empreendimento em Aparecida de Goiânia

Abstract

The performance of buildings has undergone a significant evolution in the field of civil construction. As a result, the terms maintenance and technical assistance have become more frequent in customer requirements and in the concerns of builders and developers. The main purpose of this work is to analyze the requests for technical assistance from the post-construction sector of a construction company of residential projects, investigating the potential savings that can be achieved through an intelligible differentiation between what is technical assistance and maintenance. Therefore, the requests were carefully analyzed to define in fact what technical assistance really was and highlight the maintenance that was performed as technical assistance. It was observed that the company was making quality management errors in relation to the post-construction sector, as it was possible to verify that there were executions of technical assistance that, in fact, should have been classified as maintenance by the construction company. With this analysis, it was concluded that the construction company can improve its post-construction cost management as long as it understands that the distinction between the two terms improves during the process of analyzing the origin of technical assistance requests by the client.